Avoiding a High Bill When Away From Home - City of Galena

Avoiding a High Bill When Away From Home

Broken water pipes inside your property can be catastrophic.  When leaving your home or business for an extended period of time, please consider shutting off your water supply inside the building. This is especially important in the winter when pipes can freeze and break easily without regular water use.  Even a small break in a water pipe can result in the loss of thousands of gallons of water, interior flooding, and costly utility charges and repairs.

If you have never shut off the interior main water valve before, test it before you leave. Turn on a faucet somewhere inside the building and shut off the main water valve. All water flow should stop. An old gate valve can break, so be gentle when handling the valve. If the valve is stuck, leave it alone.  If it leaks or does not shut off all the way, have a licensed plumber replace the valve.  

In addition to the interior shutoff valve, most properties have a functioning shutoff valve outside the building between the foundation and the public water main.  The City of Galena Utility Department will turn off your water service outside the building upon request.  Requests for outside shut off may be made directly to the Utility Billing Department at City Hall at 815-777-1050.  Non-emergency outside shut off orders are typically completed within 48 hours.  A $50 fee is charged for turning the water back on.  Utility base fees do not change when your water service is shut off.  

If you choose to keep your service water on when you are away during the cold months, consider a temperature sensor with an alarm and an automatic dialer to alert you when the temperature drops inside your home or business.  Such alarms start at around $30, are easy to install and use, and can help you prevent broken water pipes.

For more information about how to protect your property from accidental water loss, please consult with a licensed plumber.    

The City of Galena
101 Green Street
Galena, Il 61036
T 815.777.1050
F 815.777.3083
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The City of Galena is located in the unglaciated area of Northwest Illinois. Our rolling hills, history, 19th century architecture and opportunities for year round outdoor recreation attract nearly a million visitors a year. Galena is a safe, healthy and vibrant place to raise a family, start a business or enjoy retirement. Click here for a short video about Galena’s unique lifestyle.
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© 2018 The City of Galena. All Rights Reserved.