The provision of cable television services is the result of a state-issued franchise agreement with Mediacom Communications. The franchise agreement is a contract that sets the terms for the provision of cable services, including service standards, public, educational, and government programming requirements, and system requirements.
While cable rates are often the subject of public discontentment, Federal law prohibits local governments from regulating cable rates, except for the lowest tier of service.
For questions or other customer service issues with cable television, please contact Mediacom:
You may access the current channel line-ups for Mediacom cable packages through the following link:
Mediacom provides notice of programming changes and rate changes to the City of Galena. Notices are posted below by year for public inspection.
Annual Customer Service Report May 12, 2023
Rate Adjustment February 24, 2023
Rate Adjustments October 13, 2022
Rate Adjustments July 19, 2022
Annual Customer Service Report July 8, 2022
Affordable Connectivity Program Notice March 31, 2022
Rate Adjustment March 1, 2022
Rate Adjustments November 23, 2021
Annual Customer Service Report May 6, 2021
Rate Adjustments November 18, 2020
NFL Network and NFL RedZone Channel July 24, 2020
Annual Customer Service Report March 11, 2020
Channel Discontinuations and Additions March 2, 2020
Rate Adjustments November 20, 2019
Channel Discontinuation June 19, 2019
Annual Customer Service Report April 19, 2019
Rate Adjustments November 28, 2018
Rate Adjustments July 25, 2018
Annual Customer Service Report April 18, 2018
Rate Adjustment January 25, 2018
Rate Adjustments November 20, 2017
Channel Discontinuations and Addition September 25, 2017
Channel Discontinuation June 14, 2017
Annual Customer Service Report May 8, 2017
Channel Line-up Changes February 13, 2017
Rate Adjustments November 30, 2016
Digital Transport Adapters Price Increase July 22, 2016
Channel Line-up Changes July 22, 2016
Addition of Foreign Language Channels June 16, 2016
Channel moves April 8, 2016
Annual Customer Service Report March 31, 2016
Channel moves and Rate adjustment March 30, 2016
Conversion of analog to digital channels February 23, 2016
Channel moves and additions December 28, 2015
Rate adjustments/broadcast and sports surcharges December 17, 2015
Statement of Franchise Fee Payment October 6, 2015
New Service Launch April 30, 2015
Channel removal April 20, 2015
Annual Customer Service Report April 7, 2015
Channel removal March 24, 2015