Troubleshooting High Water Usage - City of Galena

Troubleshooting High Water Usage

If you feel your water consumption or bill seems high given your historical use, please locate your inside meter and write down the actual reading from the meter before calling City Hall. This will help us determine what your actual usage has been since the last time we took an actual reading from your touchpad.
Your meter has a leak indicator which will tell you if water is going through your meter. When you know there is no water being used, please check this indicator (small red dial) to make sure it is not moving.  If the indicator is moving, water is going through your meter somewhere on the property. It is the responsibility of the property owner or tenant to determine where the water is being used. Some of the more common problems are:
  • A leaking toilet. (Simple test: Place food coloring in the tank and let sit for 10 minutes. If color comes into the bowl your toilet is leaking.)
  • A leaking hot water heater.
  • A faulty water softener.
  • A hose that has been left on.
  • An outside hose bib that is leaking.
  • An undetected broken pipe in a crawl space.
Please remember that because the actual consumption reading we take is measured in even thousand gallon increments, and is to the thousand below what you have actually used, there may be occasional months when you use and are billed for an additional 1,000 gallons.


The City of Galena
101 Green Street
Galena, Il 61036
T 815.777.1050
F 815.777.3083
Hours: 8:00 a.m.-4:30 p.m. M-F
About Us
The City of Galena is located in the unglaciated area of Northwest Illinois. Our rolling hills, history, 19th century architecture and opportunities for year round outdoor recreation attract nearly a million visitors a year. Galena is a safe, healthy and vibrant place to raise a family, start a business or enjoy retirement. Click here for a short video about Galena’s unique lifestyle.
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© 2022 The City of Galena. All Rights Reserved.